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Our goal is to make your shopping experience with us as expedient and
pleasant as possible, even when it comes to returning a product. Please note that some items are not
returnable, as stated in the item description. This online store is owned and
operated by BuilderDepot, Inc.
ORDER
CANCELLATION: To request an order
cancellation, please go to http://www.builderdepot.com/customerservice.ihtml
and select ‘request to cancel order’. NOTE:
Orders often are processed within minutes of submitting your order. A request
for cancellation is simply a request, as your order may have already
been processed and shipped.
We
do not accept order cancellations via phone or email; you must request a
cancellation via the appropriate link in your order confirmation or via our
Customer Service link: http://www.builderdepot.com/customerservice.ihtml.
Please
Email: customerservice@builderdepot.com
for assistance. Cancellations submitted during weekends or holidays will
be processed on the next business day. Please note: cancellations incur a 5%
processing fee to cover credit card/bank processing charges.
SUMMARY OF RETURN POLICY (No returns are accepted on International
orders):
Items purchased may be returned within 10 - 30 days (depending on its category) from the shipping date, with the exception of items marked
as non-returnable
in the item description. In addition, the following categories cannot be
returned if the box or seal has been opened: Food, Software, CDs, and DVDs, custom
and special order products, all electronics and electrical products.
IMPORTANT: ALL RETURNS MUST HAVE AN RMA (RETURN MERCHANDISE AUTHORIZATION) TO BE PROCESSED AND REFUNDED. The RMA
number must be written on the return package to ensure proper processing.
Please read ‘Returning a Product’ for additional requirements/recommendations.
TO REQUEST AN RMA: Go to http://www.builderdepot.com/customerservice.ihtml
and select Request to Return
a product.
SEARS RETURNS: You cannot return an item
directly to Sears for a refund. Any Sears order return must follow the RMA
process posted here. Please request an RMA before returning any product, to
ensure a proper refund process.
MANUFACTURERS WARRANTY: After 30 days from the shipping date your
product is non-returnable, and any problems need to be processed using the
manufacturers warranty. Please
contact the manufacturer directly for assistance with your product. The manufacturers contact
information is contained in the user manual. The internet may also be used to
locate additional information on your product.
IMAGE DISCLAIMER:
Please note that the picture/image shown for an item may not be an exact
representation of the item(s) for sale; images are for illustration
purposes only. Use the part number, bar code (UPC) and/or the product
description to make your decision to purchase the item, not the image. Manufacturers often make color or
minor design changes but continue to use the same part number.
EXCHANGES:
If an item has a manufacturer defect, we require the return of the product
before replacing the item or refunding the order. If the incorrect item was
sent to you, we will arrange for the return of the product and a full refund,
unless the product has been used/opened.
RETURN and CANCELLATION FEES:
a) If you need to return a product due to our error, for example if
you received the wrong product, you will receive a full refund once we have received the
returned item(s).
b) Cancellation
fees for unshipped orders are 5%, due to credit
card/processing fees incurred.
c) Orders returned at the customer’s discretion are subject to a
restocking fee of 20-30%, subject to product ordered and manufacturer’s
policy. Shipping charges to return the
product are the responsibility of the customer, and are non-refundable.
d) Returned items will be inspected and may require extensive testing
to determine their resale condition. As
a result, refunds are processed within 14 days.
e) A
Return Merchandise Authorization (RMA) is required to process and refund your
return. We do not accept RMA requests via phone or email. RMA’s must be requested via our website: http://builderdepot.com/customerservice.ihtml.
Simply select ‘request to return a product’ or
use the return link on your order confirmation email.
f) Returns
must be returned to the shipping address provided on the RMA, and not to the
company headquarters (San Diego, CA). Orders sent to the company headquarters
may not be refunded.
RETURNING A PRODUCT
Please go to our "Customer Service” department online at http://builderdepot.com/customerservice.ihtml
to request a Return Merchandise Authorization number (RMA).
IMPORTANT: When shipping the product back:
1) Clearly
write the RMA number in at least two places on the outside of the SHIPPING carton (not the product's box) which you
are shipping back.
2) Return
the product in its original packing and
condition to the address provided on the RMA instructions.
3) We
strongly recommend that you insure the shipment for your own protection, as
you are responsible for the shipment.
4) We
will credit your account once we process the return (please allow 14 business
days once we received the returned item). Shipping and handling charges are
not refundable unless you received the wrong product. Taxes on the refunded
amount will be refunded.
Returning a Product Under the
Manufacturers Warranty
To benefit from the full protection of the manufacturer's warranty,
the product must be returned directly to the manufacturer. The manufacturer's
warranty information and phone number is included with the product, or can be
found on the Internet on the manufacturer’s website. You must contact the
manufacturer directly.
Returning a Product Damaged in Shipping
You are responsible to inspect the package when it is delivered to you.
Please refuse the shipment if it is
damaged and file a report with the
driver as to why you refused the shipment. If the damage is minor you may
decide to accept the shipment but you must still file your observations about
the damage with the driver. If
you accept the package but it is determined that the item inside was damaged
during shipping, please email our customer service within 24-48 hours (customerservice@builderdepot.com). Please do not call the freight
company who delivered your order. We
are not responsible for damage occurring during shipping such as breakage,
crushed, lost, or tampered cartons but will assist in filing a shipper claim
as requested.
To file a shipper claim: for UPS call 1-800-PICKUPS. For FedEx, please
call 1-800-GOFEDEX. These companies are reliable, responsible, and they have
customer friendly claims programs.
Thank you for your business. Please come back
again!
09222011
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